If you're reading this blog, chances are, you're familiar with MAIA, or the Martial Arts Industry Association. But just because you know MAIA as an organization, you may not be familiar with all the individual team members. They do an amazing job, and are just as passionate about the work they do as you are. We're making this series of blog posts to shine the light on our MAIA team members and the amazing work they do!
This post features Kinzy Palumbo. If you've been to the Martial Arts SuperShow, you've heard his voice making announcements, and now, you'll get to learn a little more about the man behind the PA system!
What is your job at MAIA?
I’m the Senior Account Manager.
How long have you worked with MAIA?
For 13 years!
What is something unique about the work that you do?
There is a unique level of trust that have with our members. This lets us work more effectively together to find solutions to their problems and grow their businesses
What martial arts training do you do/have you done?
I’ve trained a little in Jeet Kune Do under Century Martial Arts President Paul Webb, and I’ve trained in submission grappling, freestyle wrestling and boxing.
What business experience or training do you have?
I’ve had 20+ years experience in customer service, in all kinds of businesses.
What is the best part about working for MAIA?
I get to work with terrific leaders and help make a difference in the lives of our clients by providing them with tools to grow and succeed!
Will we see you at the upcoming 2019 Martial Arts SuperShow, and what will you be doing there?
Yes, I will be there! I’ll be working the MAIA booth with our team, possibly helping with the Black Belt Magazine booth, and, as always, taking care of announcements over the PA! You’ll hear me even if you don’t see me.
If you could address every school owner in the country in person, what would you tell them?
Don’t overlook the small stuff; make sure every interaction you have is meaningful; make sure to implement good customer service on the phone, on the mat, in the lobby and at the desk.
Finally, tell us a fun fact or piece of trivia about yourself!
Before my love of martial arts took over I was a high-level soccer player! I even played briefly in Europe!
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